FAQ

Ordering

We display all currency in EURO/USD/POUND STERLING and we give you the option to change it based on where it’s being shipped!

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

We have a size guide that serves as a general guideline to help you find your size at W.E. 1930. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at info@we1930.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at info@we1930.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

Once you have received your shipping confirmation e-mail you can click on the UPS (or other shipping carriers) tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@we1930.com and we will get it taken care of for you!

If your package gets lost in transit, please send us an email right away at info@we1930.com or give us a call during our business hours at (+41) 0 916109008. We will file a claim and do what we can to take care of it as quickly as possible.

Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

Gift Cards

W.E. 1930 gift cards are only available for purchase on our website here.

Any gift card purchased on We1930.com is only valid on our official website.

Gift cards that are purchased on We1930.com do not have an expiration date. However, any gift card/store credit that is given as a result of a merchandise return has an expiration date of 1 year from the date it was issued.

Unfortunately, all gift card purchases are final sale.

Domestic Shipping

We offer free ground shipping for every order within Switzerland.

Unfortunately, at this time we do not have this as an option.

Most orders ship out within 1-2 business days of ordering pending availability and credit verification. Once your order has shipped, we estimate delivery within 2-6 business days of its ship date.

Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or European holidays.

International Shipping

We offer free shipping worldwide.

Unfortunately, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.

If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs  and/or any taxes and duties incurred.

All orders ship out within 1-2 business days of ordering pending product availability and credit verification. Once your order has shipped we estimate delivery within 4-8 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or European  holidays.

Unfortunately, at this time we do not offer expedited international shipping.

Returns & Exchanges

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund. All item(s) being returned must also be accompanied by original packaging.

You have 21 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

Any item(s) purchased that are on sale are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

Returns postmarked an additional 7 days outside of the 21 day policy are ineligible for a refund but will automatically be processed for an online store credit. Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

We currently do not offer pre-paid shipping labels for orders placed within Switzerland, you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

How to send back:

1Add all unwanted item(s) to box.

2Stick the shipping label on box.

3Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).

4Include a packing list so we can ensure fastest processing time possible.

5Send us the return package using the carrier of your choice.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

We currently do not offer pre-paid shipping labels for orders placed outside Switzerland, you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

How to send back:

1Add all unwanted item(s) to box.

2Stick the shipping label on box.

3Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).

4Include a packing list so we can ensure fastest processing time possible.

5Send us the return package using the carrier of your choice.

Please send your return to:

Returns Dept.

W.E. 1930 c/o Polluce Management s.a.g.l.

Via Cantonale, Galleria 3 ing.D

6928 Manno (TI), Svizzera (CH)

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Lost your return form? Print a new one here!

Sale

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return and once it is received to our warehouse it will be automatically shipped back to you.

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@we1930.com and we will get it taken care of for you!

Unfortunately we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!